retention
Retention is a corporate incantation that promises to hold onto employees and customers, while in practice it’s just dangling free coffee and hollow praise. Billed as a grand strategy, it often boils down to a numbers game of tracking turnover and churn rates. When the metrics improve, celebrations erupt; when they decline, a witch hunt for scapegoats ensues. The sugary words and slightly outdated perks can serve as chains disguised as comfort. Ironically, deep down neither staff nor clients truly wish to stick around.