#Digitalization

An e-government is a platform meant to squeeze governmental procedures into smartphones and PCs. In practice, however, it's a digital labyrinth of layers of authentication hurdles and server meltdowns. Citizens, hopeful for convenience, smash the login button and pray for mercy. When systems fail, an AI chatbot delivers canned sympathy before instructing them to mail paper forms. It stands as a paradoxical fable of the digital era, boasting of the future while upholding an outdated bureaucracy.