playbook
A playbook is a legendary document invoked as a mantra in meetings, yet dreaded as soon as one thinks of opening it. Supposedly packed with every success and failure, it magically remains unread until crisis strikes and it’s proclaimed the divine solution. Once the storm passes, it vanishes into the corporate abyss until the next emergency. It’s a paper temple where ideal procedures are enshrined to conceal collective impotence, a grimoire of managerial spells.